This applies to items purchased from relax.org.uk. Our 30-day “no questions” guarantee. Our guarantee means that if for any reason you are unhappy with your purchase, you can return it to us in its original condition within 30 days of the date you received the item, unopened and we will issue a full refund for the price you paid for it. However, we can only accept the return of opened items if they are faulty. This returns policy does not affect your statutory rights.
Please follow the steps below to enable us to process your refund efficiently:
To be on the safe side, we recommend that you use a recorded-delivery service.
How to cancel an order within the cooling off period We hope you’re always delighted with your purchases from relax.org.uk. However, if for any reason you change your mind, our “no questions” guarantee means you can return your purchase to us in its original condition within 30 days of the date you received the item.
By law, you also have the right to withdraw from your purchase of an item within seven working days of the day after the date the item is delivered to you.
To cancel your purchase during this cooling-off period, please fill out the delivery slip that came with your items, giving the reason for the return as "contract cancellation". Please package the relevant item securely and send it to us with the delivery slip so that we receive it within seven working days of the day after the date that the item was delivered to you.
For your protection, we recommend that you use a recorded-delivery service.
If you are returning an item because of an error on our part or because it is defective, we will be happy to refund the delivery charges incurred in sending the item to you and your costs in returning it to us. If we do not receive the item back from you with the delivery slip, we may arrange for collection of the item from your residence at your cost.
Where you are withdrawing from your purchase within the seven working days cooling-off period, we will also refund the normal postage charge for the delivery of that item but we cannot refund any priority, express or courier component of the postage charge. You will be responsible for those charges and the costs of any other services provided to you in connection with your purchase, for example gift wrapping.
By visiting relax.org.uk , you are accepting and consenting to the practices described in this Privacy Notice. Controllers of Personal Information
Any personal information provided or to be gathered by relax.org.uk is controlled primarily by relaxezvous ltd (trading as relax ) c/o arram berlyn gardner, 100 Gray’s Inn Road, London WC1X 8BY. Collection and Use of Personal Information.
The information we learn from customers helps us personalise and continually improve your shopping experience at relax.org.uk. We use the information to handle orders, deliver products and services, process payments, communicate with you about orders, products, services and promotional offers, update our records and generally maintain your accounts with us.. We also use this information to improve our store and platform, prevent or detect fraud or abuses of our website and enable third parties to carry out technical, logistical or other functions on our behalf.
Here are the types of information we gather.
Information you give us: we receive and store any information you enter on our website or give us in any other way. You can choose not to provide certain information but then you might not be able to take advantage of many of our features.
E-mail communications: If you do not want to receive e-mail or other mail from us, please inform us in writing.
Information about our customers is an important part of our business and we are not in the business of selling it to others.
Agents: we employ other companies and individuals to perform functions on our behalf. Examples include fulfilling orders, delivering packages, sending postal mail and e-mail, removing repetitive information from customer lists, analysing data, providing marketing assistance, processing credit card payments and providing customer service. They have access to personal information needed to perform their functions, but may not use it for other purposes. Further, they must process the personal information in accordance with this Privacy Notice and as permitted by the UK's Data Protection Act.
Business transfers: as we continue to develop our business, we might sell or buy stores, subsidiaries or business units. In such transactions, customer information generally is one of the transferred business assets but remains subject to the promises made in any pre-existing Privacy Notice (unless, of course, the customer consents otherwise). Also, in the unlikely event that relax or substantially all of its assets are acquired, customer information will of course be one of the transferred assets.
Protection of relax.org.uk and others: we release account and other personal information when we believe release is appropriate to comply with law, to enforce or apply our Conditions of Use and other agreements or to protect the rights, property or safety of relax.org.uk, our users or others. This includes exchanging information with other companies and organisations for fraud protection and credit risk reduction. Obviously, however, this does not include selling, renting, sharing or otherwise disclosing personally identifiable information from customers for commercial purposes in a way that is contrary to the commitments made in this Privacy Notice.
With your consent: other than as set out above, you will receive notice when information about you might go to third parties and you will have an opportunity to choose not to share the information. Whenever we transfer personal information to countries outside of the European Economic Area in the course of sharing information as set out above, we will ensure that the information is transferred in accordance with this Privacy Notice and as permitted by the UK's Data Protection Act.
We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you input.
We reveal only the last five digits of your credit card numbers when confirming an order. Of course, we transmit the entire credit card number to the appropriate credit card company during order processing.
We maintain physical, electronic and procedural safeguards in connection with the collection, storage and disclosure of personally identifiable customer information. Our security procedures mean that we may occasionally request proof of identity before we disclose personal information to you.
It is important for you to protect against unauthorised access to your password and to your computer.
As discussed above, you can always choose not to provide information, even though it might be needed to make a purchase at relax.org.uk
If you choose to visit relax.org.uk, your visit and any dispute over privacy is subject to this Privacy Notice and our Conditions of Use, including limitations on damages and application of the laws of England. If you have any concern about privacy at relax.org.uk, please send a thorough description to relax.org.uk and we will try to resolve it.
Our business changes constantly and our Privacy Notice and the Conditions of Use will change also. Unless stated otherwise, our current Privacy Notice applies to all information that we have about you and your account. We stand behind the promises we make, however, and will never materially change our policies and practices to make them less protective of customer information collected in the past without the consent of affected customers.
Related practices and information:
Examples of the information we collect and analyse include the Internet protocol (IP) address used to connect your computer to the Internet, login, e-mail address, password, computer and connection information such as browser type and version.
Examples of information we receive from other sources include updated delivery and address information from our carriers or other third parties, which we use to correct our records and deliver your next purchase or communication more easily.