Welcome to relax.org.uk. relax.org.uk provides access to the relax.org.uk website (the "website") and sells our products to you subject to the conditions set out on this page. Please read these conditions carefully before using the relax.org.uk website. By using the relax.org.uk website, you signify your agreement to be bound by these conditions.
If you use the website, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer to prevent unauthorised access to your account. You agree to accept responsibility for all activities that occur under your account or password. You should take all necessary steps to ensure that the password is kept confidential and secure and should inform us imnew_mediately if you have any reason to believe that your password has become known to anyone else, or if the password is being, or is likely to be, used in an unauthorised manner.
Please ensure that the details you provide us with are correct and complete and inform us imnew_mediately of any changes to the information that you provided when registering. relax.org.uk reserves the right to refuse access to the website, terminate accounts, remove or edit content, or cancel orders at our discretion. If we cancel an order, it will be without charge to you.
Please review our Privacy Notice, which also governs your visit to relax.org.uk, to understand our practices.
We will do our utmost to ensure that availability of the website will be uninterrupted and that transmissions will be error-free. However, due to the nature of the Internet, this cannot be guaranteed. Also, your access to the website may also be occasionally suspended or restricted to allow for repairs, maintenance, or the introduction of new facilities or services. We will attempt to limit the frequency and duration of any such suspension or restriction.
relax.org.uk grants you a limited licence to access and make personal use of this website, but not to download (other than page caching) or modify it, or any portion of it, except with express written consent of relax.org.uk. This licence does not include any resale or commercial use of this website or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of this website or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools.
This website or any portion of this website may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without our express written consent.
You may not frame or use framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of relax.org.uk and its affiliates without express written consent. You may not use any meta tags or any other "hidden text" utilising relax.org.uk's or its affiliates' names or trademarks without the express written consent of relax.org.uk. Any unauthorised use terminates the permission or license granted by relax.org.uk.
You are granted a limited, revocable, and non-exclusive right to create a hyperlink to the Welcome page of relax.org.uk as long as the link does not portray relax.org.uk, its affiliates, or their products or services in a false, misleading, derogatory, or otherwise offensive matter. You may not use any relax.org.uk logo or other proprietary graphic or trademark as part of the link without our express written consent.
You must not use the website in any way that causes, or is likely to cause, the website or access to it to be interrupted, damaged or impaired in any way. You understand that you, and not relax.org.uk, are responsible for all electronic communications and content sent from your computer to us and you must use the website for lawful purposes only.
All content included on the website, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of relax.org.uk or its content suppliers and is protected by United Kingdom and international copyright and database right laws. The compilation of all content on this website is the exclusive property of relax.org.uk and is protected by United Kingdom and international copyright and database right laws. All software used on this website is the property of relax.org.uk, our affiliates or our software suppliers and is protected by United Kingdom and international copyright laws.
You may not systematically extract and/or re-utilise parts of the contents of the website without relax.org.uk's express written consent. In particular, you may not utilise any data mining, robots, or similar data gathering and extraction tools to extract (whether once or many times) for re-utilisation of any substantial parts of this website, without relax.org.uk's express written consent. You also may not create and/or publish your own database that features substantial (eg our prices and product listings) parts of this website without relax.org.uk's express written consent.
relax.org.uk and its affiliates respect the intellectual property of others.
RELAX.ORG.UK, and other marks indicated on our website are trademarks or registered trademarks of relax.org.uk. (“relax”) in the European Union and/or other jurisdictions. relax.org.uk's graphics, logos, page headers, button icons, scripts and service names are the trademarks or trade dress of relax. relax’s trademarks and trade dress may not be used in connection with any product or service that is not relax’s in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits relax. All other trademarks not owned by relax that appear on this website are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by relax.
This section deals with conditions relating to the sale of products by relax.org.uk to you.
When you place an order to purchase a product from relax.org.uk, we will send you an e-mail confirming receipt of your order and containing the details of your order. Your order represents an offer to us to purchase a product which is accepted by us when we send e-mail confirmation to you that we've dispatched that product to you (the "Dispatch Confirmation E-mail"). That acceptance will be complete at the time we send the Dispatch Confirmation E-mail to you. Any products on the same order which we have not confirmed in a Dispatch Confirmation E-mail to have been dispatched do not form part of that contract.
Please review our Returns Policy, which applies to products purchased from us. In addition to your 30-day "No Questions" returns right, you are entitled to a statutory cooling-off period of seven business days. Details of this statutory right and an explanation of how to exercise it are provided in the Returns Policy.
We list availability information for products sold by us on the website, including on each product information page. Beyond what we say on that page or otherwise on the website, we cannot be more specific about availability. Please note that dispatch estimates are just that. They are not guaranteed dispatch times and should not be relied upon as such. As we process your order, we will inform you by e-mail if any products you order turn out to be unavailable.
relax.org.uk does not sell products for purchase by children. We sell children's products for purchase by adults. If you are under 18, you may use relax.org.uk only with the involvement of a parent or guardian.
When you visit relax.org.uk or send e-mails to us, you are communicating with us electronically. We communicate with you by e-mail or by posting notices on the website. For contractual purposes, you consent to receive communications from us electronically and you agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing. This condition does not affect your statutory rights.
relax.org.uk will be responsible for any losses you suffer as a result of us breaching these conditions if the losses were reasonably foreseeable to both you and us when you commenced using the website, or a contract for the sale of goods by us to you was formed. We will not be responsible for any business loss (including loss of profits, revenue, contracts, anticipated savings, data, goodwill or wasted expenditure) or any other indirect or consequential loss that is not reasonably foreseeable to both you and us when you commenced using the website or when a contract for the sale of goods by us to you was formed. relax.org.uk does not limit in any way our liability by law for death or personal injury caused from our negligence or breach of duty.
We reserve the right to make changes to our website, policies, and these Conditions of Use & Sale at any time. You will be subject to the policies and Conditions of Conditions of Use & Sale in force at the time that you use the website or that you order goods from us, unless any change to those policies or these conditions is required to be made by law or government authority (in which case it will apply to orders previously placed by you). If any of these conditions is deemed invalid, void, or for any reason unenforceable, that condition will be deemed severable and will not affect the validity and enforceability of any remaining condition.
We will not be held responsible for any delay or failure to comply with our obligations under these conditions if the delay or failure arises from any cause which is beyond our reasonable control. This condition does not affect your statutory rights.
If you breach these conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these conditions.
These conditions are governed by and construed in accordance with the laws of England and Wales. You agree, as we do, to submit to the exclusive jurisdiction of the English courts.
This applies to items purchased from relax.org.uk, our 30-day “no questions” guarantee
Our guarantee means that if for any reason you are unhappy with your purchase, you can return it to us in its original condition within 30 days of the date you received the item, unopened and we will issue a full refund for the price you paid for it. However, we can only accept the return of opened items if they are faulty.
This returns policy does not affect your statutory rights.
Please follow the steps below to enable us to process your refund efficiently:
To be on the safe side, we recommend that you use a recorded-delivery service.
How to cancel an order within the cooling off period
We hope you’re always delighted with your purchases from relax.org.uk. However, if for any reason you change your mind, our “no questions” guarantee means you can return your purchase to us in its original condition within 30 days of the date you received the item.
By law, you also have the right to withdraw from your purchase of an item within seven working days of the day after the date the item is delivered to you.
To cancel your purchase during this cooling-off period, please fill out the delivery slip that came with your items, giving the reason for the return as "contract cancellation". Please package the relevant item securely and send it to us with the delivery slip so that we receive it within seven working days of the day after the date that the item was delivered to you.
For your protection, we recommend that you use a recorded-delivery service.
If you are returning an item because of an error on our part or because it is defective, we will be happy to refund the delivery charges incurred in sending the item to you and your costs in returning it to us. If we do not receive the item back from you with the delivery slip, we may arrange for collection of the item from your residence at your cost.
Where you are withdrawing from your purchase within the seven working days cooling-off period, we will also refund the normal postage charge for the delivery of that item but we cannot refund any priority, express or courier component of the postage charge. You will be responsible for those charges and the costs of any other services provided to you in connection with your purchase, for example gift wrapping.
By visiting relax.org.uk , you are accepting and consenting to the practices described in this Privacy Notice. Controllers of Personal Information
Any personal information provided or to be gathered by relax.org.uk is controlled primarily by relaxezvous ltd (trading as relax ) c/o arram berlyn gardner, 100 Gray’s Inn Road, London WC1X 8BY
Collection and use of personal information
The information we learn from customers helps us personalise and continually improve your shopping experience at relax.org.uk. We use the information to handle orders, deliver products and services, process payments, communicate with you about orders, products, services and promotional offers, update our records and generally maintain your accounts with us.. We also use this information to improve our store and platform, prevent or detect fraud or abuses of our website and enable third parties to carry out technical, logistical or other functions on our behalf.
Here are the types of information we gather.
Information you give us: we receive and store any information you enter on our website or give us in any other way. You can choose not to provide certain information but then you might not be able to take advantage of many of our features.
E-mail communications: If you do not want to receive e-mail or other mail from us, please inform us in writing.
Information about our customers is an important part of our business and we are not in the business of selling it to others.
Agents: we employ other companies and individuals to perform functions on our behalf. Examples include fulfilling orders, delivering packages, sending postal mail and e-mail, removing repetitive information from customer lists, analysing data, providing marketing assistance, processing credit card payments and providing customer service. They have access to personal information needed to perform their functions, but may not use it for other purposes. Further, they must process the personal information in accordance with this Privacy Notice and as permitted by the UK's Data Protection Act.
Business transfers: as we continue to develop our business, we might sell or buy stores, subsidiaries or business units. In such transactions, customer information generally is one of the transferred business assets but remains subject to the promises made in any pre-existing Privacy Notice (unless, of course, the customer consents otherwise). Also, in the unlikely event that relax or substantially all of its assets are acquired, customer information will of course be one of the transferred assets.
Protection of relax.org.uk and others: we release account and other personal information when we believe release is appropriate to comply with law, to enforce or apply our Conditions of Use and other agreements or to protect the rights, property or safety of relax.org.uk, our users or others. This includes exchanging information with other companies and organisations for fraud protection and credit risk reduction. Obviously, however, this does not include selling, renting, sharing or otherwise disclosing personally identifiable information from customers for commercial purposes in a way that is contrary to the commitments made in this Privacy Notice.
With your consent: other than as set out above, you will receive notice when information about you might go to third parties and you will have an opportunity to choose not to share the information.
Whenever we transfer personal information to countries outside of the European Economic Area in the course of sharing information as set out above, we will ensure that the information is transferred in accordance with this Privacy Notice and as permitted by the UK's Data Protection Act.
We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you input.
We reveal only the last five digits of your credit card numbers when confirming an order. Of course, we transmit the entire credit card number to the appropriate credit card company during order processing.
We maintain physical, electronic and procedural safeguards in connection with the collection, storage and disclosure of personally identifiable customer information. Our security procedures mean that we may occasionally request proof of identity before we disclose personal information to you.
It is important for you to protect against unauthorised access to your password and to your computer
As discussed above, you can always choose not to provide information, even though it might be needed to make a purchase at relax.org.uk
If you choose to visit relax.org.uk, your visit and any dispute over privacy is subject to this Privacy Notice and our Conditions of Use, including limitations on damages and application of the laws of England. If you have any concern about privacy at relax.org.uk, please send a thorough description to relax.org.uk and we will try to resolve it.
Our business changes constantly and our Privacy Notice and the Conditions of Use will change also. Unless stated otherwise, our current Privacy Notice applies to all information that we have about you and your account. We stand behind the promises we make, however, and will never materially change our policies and practices to make them less protective of customer information collected in the past without the consent of affected customers.
Examples of the information we collect and analyse include the Internet protocol (IP) address used to connect your computer to the Internet, login, e-mail address, password, computer and connection information such as browser type and version.
Examples of information we receive from other sources include updated delivery and address information from our carriers or other third parties, which we use to correct our records and deliver your next purchase or communication more easily.