What should I wear during a massage?

For chair massage, normal every day wear is fine. For body treatments, please undress as you feel comfortable! (Please keep your briefs on. Alternatively we can provide you with disposable underwear for male and female) Relax therapists are fully trained in towel etiquette and will answer any questions you have.
You can also shower before or after a body treatment - we have two luxury client bathrooms and lots of lovely robes!

How will I feel after my treatment?

For more relaxing treatments like aromatherapy, you’ll feel completely relaxed and chilled out. For stronger massages like deep tissue or chair massage, you may feel like you’ve had a proper workout! You might even experience a little soreness / show some light ‘bruising’ over the following days. This is quite normal and really depends on your stress and toxins levels. Don’t worry though, the benefits of massage continue to work and you’ll soon feel much better – just drink lots of lovely fresh water! Please take heed of your therapists’ great recommendations to help maintain the benefits of your massage!

How often should I have a treatment?

It really depends on your lifestyle, but if you know you feel great after a treatment – the question should really be ‘how often do you want to feel great?
You’d probably say every single day! Ultimately how regularly you have a massage treatment will come down to your time and budget. We recognise this and therefore have a range of offers that reward anyone that has massage on a regular basis!

How was it for you?

A close second to the gift of massage, is the gift of feedback. Relax needs, wants and definitely loves to know what you thought your treatment? We know if we get it right, two things will happen; you will come back and become a loyal client - and you will tell other people about relax.
So please help us to help you – by firstly telling your therapist about the pressure you like and by completing the 5 simple questions we’ll send to you after your visit to relax.

What can I get from a room treatment that I cannot get from a chair massage?

Chair massages are a great alternative if you need a quick treatment or it’s your first experience with massage. Room treatments are more complete. Certain pains such as sciatica cannot be treated on during a chair treatment, so we recommend room treatments for these cases.

Can I have a massage if I am pregnant?

We recommend having treatments after 15 weeks of pregnancy.

What’s the difference between Deep Tissue and Swedish treatments?

If you are looking to get a relaxing treatment, go for a Swedish massage. This is the most popular relaxing treatment. However, to work on those knots and if you need deeper work on your muscles, we recommend Deep Tissue.

Have you got shower facilitates I could use after my treatment?

We do indeed! Feel free to have a shower before or/and after your massage.

Are there facilities to use pre or post massage?

Yes, we have a spacious and relaxing lounge area where you can enjoy peace and tranquillity before and after your massage. We also have a changing room and lockers for you to use.

What happens if I am running late?

If you run late we will try our best to move your appointment when we have availability however should we be fully booked we will only be able to perform a massage in the treatment time remaining.

What is the cancellation policy?

We operate a 24hr cancellation policy.

What time should I arrive for my appointment?

Please arrive at least 10minutes before your treatment starts to complete a health questionnaire before your treatment starts.

What is the minimum age for a massage at relax?

We do not have an age limit for massage as we want everyone to enjoy the benefits of massage! We do however ask that any children under the age of 16yrs are accompanied by a parent or guardian to stay in the facility for the duration of the treatment. Under 14yrs we ask that the parent or guardian is present in the room for all in room massages.

Can I use my phone when waiting for my treatment?

Yes, you can use your phone or laptop while you wait however, we ask that you keep all devices on silent mode to respect others having treatments.

Health Conditions and massage

We ask you to complete a short health questionnaire prior to your treatment, however, please do inform us of any health conditions at the booking stage to help us adapt your treatment accordingly. Alternatively, we may ask you to obtain confirmation form your Doctor first should your condition be a contraindication to massage.

Can I buy a gift voucher?

You can purchase gift vouchers online or directly at relax!

Do you offer promotions?

Yes, we have different monthly promotions so keep an eye out for your monthly email offer. Alternatively, you can check these out online or ask our Concierge team at relax for more details.