terms and conditions
Welcome to relax.org.uk provides access to the relax.org.uk website (the "website") and sells our treatments and products to you subject to the conditions set out on this page. Please read these conditions carefully before using the relax.org.uk website. By using the relax.org.uk website, you signify your agreement to be bound by these conditions.
To benefit from our loyalty scheme - 'relax rewards' - the 10 treatments must be of the same value and accumulated individually within 1 year. They cannot be added to other guest accounts. Discounted treatments are not included. Free massage cannot be transferred & must be taken within 2 months of the 10th treatment. Make massage part of your life!
Conditions relating to your use of relax.org.uk
1. Your account
If you use the website, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer to prevent unauthorised access to your account. You agree to accept responsibility for all activities that occur under your account or password. You should take all necessary steps to ensure that the password is kept confidential and secure and should inform us immediately if you have any reason to believe that your password has become known to anyone else, or if the password is being, or is likely to be, used in an unauthorised manner.
Please ensure that the details you provide us with are correct and complete and inform us immediately of any changes to the information that you provided when registering. relax.org.uk reserves the right to refuse access to the website, terminate accounts, remove or edit content, or cancel orders at our discretion. If we cancel an order, it will be without charge to you.
Please review our Privacy Notice, which also governs your visit to relax.org.uk, to understand our practices.
3. Access to relax.org.uk
We will do our utmost to ensure that availability of the website will be uninterrupted and that transmissions will be error-free. However, due to the nature of the Internet, this cannot be guaranteed. Also, your access to the website may also be occasionally suspended or restricted to allow for repairs, maintenance, or the introduction of new facilities or services. We will attempt to limit the frequency and duration of any such suspension or restriction.
4. Licence for website access
relax.org.uk grants you a limited licence to access and make personal use of this website, but not to download (other than page caching) or modify it, or any portion of it, except with express written consent of relax.org.uk. This licence does not include any resale or commercial use of this website or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of this website or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools.
This website or any portion of this website may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without our express written consent.
You may not frame or use framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of relax.org.uk and its affiliates without express written consent. You may not use any meta tags or any other "hidden text" utilising relax.org.uk's or its affiliates' names or trademarks without the express written consent of relax.org.uk. Any unauthorised use terminates the permission or license granted by relax.org.uk.
You are granted a limited, revocable, and non-exclusive right to create a hyperlink to the Welcome page of relax.org.uk as long as the link does not portray relax.org.uk, its affiliates, or their products or services in a false, misleading, derogatory, or otherwise offensive matter. You may not use any relax.org.uk logo or other proprietary graphic or trademark as part of the link without our express written consent.
5. Your conduct
You must not use the website in any way that causes, or is likely to cause, the website or access to it to be interrupted, damaged or impaired in any way. You understand that you, and not relax.org.uk, are responsible for all electronic communications and content sent from your computer to us and you must use the website for lawful purposes only.
You must not use the website for any of the following:
- for fraudulent purposes, or in connection with a criminal offence or other unlawful activity
- to send, use or reuse any material that is illegal, offensive, abusive, indecent, defamatory, obscene or menacing; or in breach of copyright, trademark, confidence, privacy or any other right; or is otherwise injurious to third parties; or objectionable; or which consists of or contains software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any "spam"
- to cause annoyance, inconvenience or needless anxiety
6. Copyright and database rights
All content included on the website, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of relax.org.uk or its content suppliers and is protected by United Kingdom and international copyright and database right laws. The compilation of all content on this website is the exclusive property of relax.org.uk and is protected by United Kingdom and international copyright and database right laws. All software used on this website is the property of relax.org.uk, our affiliates or our software suppliers and is protected by United Kingdom and international copyright laws.
You may not systematically extract and/or re-utilise parts of the contents of the website without relax.org.uk's express written consent. In particular, you may not utilise any data mining, robots, or similar data gathering and extraction tools to extract (whether once or many times) for re-utilisation of any substantial parts of this website, without relax.org.uk's express written consent. You also may not create and/or publish your own database that features substantial (eg our prices and product listings) parts of this website without relax.org.uk's express written consent.
7. Copyright claims
relax.org.uk and its affiliates respect the intellectual property of others.
relax.org.uk, and other marks indicated on our website are trademarks or registered trademarks of relax.org.uk. (“relax”) in the European Union and/or other jurisdictions. relax.org.uk's graphics, logos, page headers, button icons, scripts and service names are the trademarks or trade dress of relax. relax’s trademarks and trade dress may not be used in connection with any product or service that is not relax’s in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits relax. All other trademarks not owned by relax that appear on this website are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by relax.
Conditions relating to the sale of treatments or products to You
This section deals with conditions relating to the sale of products by relax.org.uk to you.
9. Our contract
When you place an order to purchase a treatment or product from relax.org.uk, we will send you an e-mail confirming receipt of your order and containing the details of your order. Your order represents an offer to us to purchase a product which is accepted by us when we send e-mail confirmation to you that we've dispatched that product to you (the "Dispatch Confirmation E-mail"). That acceptance will be complete at the time we send the Dispatch Confirmation E-mail to you. Any products on the same order which we have not confirmed in a Dispatch Confirmation E-mail to have been dispatched do not form part of that contract.
10. Electronic communications
When you visit relax.org.uk or send e-mails to us, you are communicating with us electronically. We communicate with you by e-mail or by posting notices on the website. For contractual purposes, you consent to receive communications from us electronically and you agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing. This condition does not affect your statutory rights.
11. Alteration of service or amendments to the conditions
We reserve the right to make changes to our website, policies, and these Conditions of Use & Sale at any time. You will be subject to the policies and Conditions of Conditions of Use & Sale in force at the time that you use the website or that you order treatments or products from us, unless any change to those policies or these conditions is required to be made by law or government authority (in which case it will apply to orders previously placed by you). If any of these conditions is deemed invalid, void, or for any reason unenforceable, that condition will be deemed severable and will not affect the validity and enforceability of any remaining condition.
12. Events beyond our reasonable control
We will not be held responsible for any delay or failure to comply with our obligations under these conditions if the delay or failure arises from any cause which is beyond our reasonable control. This condition does not affect your statutory rights.
If you breach these conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these conditions.
14. Governing law and jurisdiction
These conditions are governed by and construed in accordance with the laws of England and Wales. You agree, as we do, to submit to the exclusive jurisdiction of the English courts.
15. Our details
relax, 7 Mercer Street, Covent Garden, London, WC2H 9QJ.
Telephone: 020 7494 3333
VAT registered : 743 8051 35
Registered office : Registered in England and Wales No 03140614 . c/o Arram Berlyn Gardner, 100 Grays Inn Road, London WC1X 8BY